@gamergraphy Currently, all UniFi subs at Central Region (KL/Selangor) that use TM DNS are facing slow and intermittent issue.
— TMConnects (@TMConnects) December 11, 2014
If you’re a Unifi user facing poor Internet connectivity, you’re not alone. According to Telekom Malaysia, all Unifi users in the Central region (encompassing Kuala Lumpur and Selangor) using TM’s DNS are currently facing slow and intermittent Internet connection.
This issue has been plaguing users since yesterday, resulting in plenty of complaints aired to TM via its official Twitter customer support account. According to TM, there is an issue with the DNS which is caused by high traffic in the Central region, causing intermittent connectivity for all Unifi users in that area. As of 12pm today, this issue is still affecting users.
@shafiqhmzh Hi.Ada isu dengan DNS yang disebabkan oleh high traffic di Central region yang menyebabkan sambungan internet slow & putus-putus
— TMConnects (@TMConnects) December 11, 2014
In addition, other Unifi users around the country may also experience slow connectivity due to the restoration works on the South East Asia – Middle East – Western Europe (SMW4) submarine cable that was damaged three weeks ago. According to an update from TM, the restoration works are expected to be completed today, which means users should experience faster connection speeds to Europe-based servers once service has been fully restored.
@mya_amyraa Hi! We have detected a data connectivity abnormally to Europe and it affecting subscribers & we are investigating this matter.
— TMConnects (@TMConnects) December 11, 2014
In the meantime, it appears TM is still investigating the issue affecting Central region subscribers. Meanwhile, stay tuned to TM’s @TMConnects Twitter account for more updates.
[UPDATE @ 12.42pm, 11 December] Unifi subscribers in the Central region are currently facing a double whammy:
@LowyatNET Intermittent connection at Central region due to TM DNS issue while SMW4 submarine cable issue involves with International link.
— TMConnects (@TMConnects) December 11, 2014